Refund policy
At Rafeind, we are committed to ensuring your satisfaction with every purchase of Keyboards, Headphones, and Gaming Controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Refunds are not applicable for products damaged due to misuse, neglect, or unauthorized modifications.
Non-Refundable Items
The following items are not eligible for refunds:
- Software or digital content (e.g., firmware, drivers) that has been downloaded or activated.
- Customized or personalized products, including keycaps or controllers with special modifications.
- Items purchased during clearance or final sale events, as clearly marked at checkout.
Return Process
To initiate a refund, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Timelines
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to post the funds.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including any return shipping costs. Include photos or a description of the issue to expedite the process.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order. This ensures faster processing and accurate inventory availability.
Contact Information
For any questions or concerns regarding this policy, please email us at [email protected]. We aim to respond within 24 hours on business days.