Shipping policy

Shipping Policy

Thank you for shopping at Rafeind. This policy outlines the terms and conditions for the delivery of products purchased from our online store, which specializes in Keyboards, Headphones, and Gaming Controllers.

Shipping Method

We offer a single, reliable shipping option for all orders: Standard Shipping. This method is available for all products and destinations we serve.

Shipping Costs

Shipping costs are calculated based on the total weight of your order and the delivery address. Please note that free shipping is not available for any order. The exact shipping fee will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing may take slightly longer, but we will notify you of any delays.

Delivery Time

Standard Shipping typically delivers within 5-10 business days after processing. Delivery times may vary depending on your location and local carrier services. Please allow additional time for remote or rural areas.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery via the carrier’s website. If you do not receive a tracking email within 2 business days of placing your order, please contact us at [email protected].

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. Rafeind is not responsible for delays or losses caused by incorrect or incomplete addresses. If you need to change your address after placing an order, please email us immediately at [email protected].

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected]. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Please check with your local customs office for more information.

Contact Us

For any questions regarding this shipping policy or your order, please email us at [email protected]. We are here to help.